Navigating Complexities in a Major Interior Build-Out Project
Introduction
A leading tire manufacturer faced multiple challenges in delivering a major interior build-out project in Shanghai. The project was complicated by a tight timeline with stiff penalties for late completion, as well as input from various business unit leaders with different expectations and specifications.
Challenge
Our client needed to complete a 135,000-square-foot interior build-out within a short timeline. They faced potential penalties for late reinstatement of their existing space if the project deadline was exceeded. Additionally, we needed to manage input from multiple stakeholders with varying project expectations and specifications.
Solution
At Vestian, we pride ourselves on our honesty and integrity, even when it means saying 'no' to non-standard contract terms that we believe are unrealistic or unfair. In this case, our approach paid off. After initially declining the project due to problematic contract terms, we were ultimately chosen by the client who recognized the value of our honesty and expertise.
Once engaged, we focused on effective communication with all stakeholders to quickly reach a consensus on project specifications. Our team implemented meticulous schedule planning and maintained a constant onsite presence throughout the build-out. As a result, we completed the project ahead of schedule, allowing our client to reinstate their existing facility without incurring any penalties. This early completion translated into substantial project savings for our client.
Our performance on this project so impressed the client executives that they awarded us an upcoming project as well. This case demonstrates how our commitment to honesty and realistic project management can lead to successful outcomes and long-term client relationships.
